1. Warranty Time

1) All of our products standard have 1 year warranty

2) Customers can choose 2 years warranty(optional) and 1 year paid maintenance, total 3 years after-sales service.

2. Warranty Range

1) Warranty applies to products under normal use and conditions. Warranty not valid as a result of product modification, abuse, force majeure, and any other conditions that is not recommended by us.

2) If the ordered products are within warranty time，we are responsible for repairing for free. 

3) If overdue warranty, we will provide free technical support, if need the replacement part, customer is responsible for the cost price and shipping charges. Or customers can choose to ship the replacement part together with new orders.

3. RMA

Customer is responsible for the proper packaging, shipping charges, custom charges of the product back to us. After repaired finished, we will ship the product back to customer.Considering high shipping cost for returning product to overseas, we will send the replacement parts for the deficient product and be responsible for the cost price and the shipping charge if agreed by customer or customers can choose to ship together with new orders.

4. Spare Parts

1) We will provide spare parts of 1% of the items ordered if order quantity up to 200pcs, such as main board, case, wire rods to customers except panel and touch screen.

2) Customers also can choose buy more spare parts, but cannot over 10% of the order quantity.

5. After-sale Service Process 

1) The customer submit the problem for the deficient product to the salesman through email or online contact information, and at the same time providing us with the corresponding serial number of the deficient product , as well as pictures or videos that can help to analyze the problem.

2) Our after-sales team and engineering team will check the cause of the problem according to the pictures or videos sent by the customer, and then remotely online video support or providing the video to help the customer to solve the problem.

3) If the customer's problem cannot be solved remotely, we will directly provide free replacement parts to the customer on the condition of products within warranty period.